FocusDrive Support

Get help with the app. If you can’t find an answer, contact us.


Frequently Asked Questions

Getting Started

The app needs location permissions and uses 10 free journeys. After setup, select a destination and start a journey.

No. Location is used only when the app is open.

Location is required for routing and journeys. You can grant "When in Use" permission only.

Premium Subscriptions

Access to unlimited journey sessions and all Premium features.

  • Monthly: Automatically renews each month
  • Annual: Automatically renews each year
  • Lifetime: One-time purchase with unlimited access
  1. Open the App Store app on your iOS device
  2. Tap your profile picture at the top
  3. Tap "Subscriptions"
  4. Find "FocusDrive"
  5. Tap "Cancel Subscription"

Refunds are managed through the App Store per Apple's policies. Email us with your purchase details for assistance.

In the app, go to Settings → About → tap "Restore Purchases." Or access the Pro Plan view, then tap "Restore Purchases."

  1. Check your internet connection
  2. Restore purchases (Settings → Restore Purchases)
  3. Restart the app
  4. Contact support if needed

Technical Issues

  1. iOS Settings → FocusDrive → Location → select "While Using the App"
  2. Restart the app
  1. Check iOS Settings → Privacy & Security → Location Services is on
  2. Grant "Precise Location" access
  3. Ensure Location Services is enabled
  4. Refresh in the app
  1. Force-close and reopen the app
  2. Restart your device
  3. Update iOS
  4. Reinstall the app (saves are on-device)
  5. Contact support with details
  1. Ensure a stable internet connection
  2. Try a shorter distance or different destination
  3. Wait a moment and retry
  4. Restart the app

This is optional and can be intermittent due to third-party API constraints.

Free Journeys

10 free journeys on first install.

Free journeys cannot be reset. Subscribe for unlimited access.

No.


Troubleshooting

Location Issues

  1. Go to iOS Settings → FocusDrive → Location → “While Using the App”
  2. Enable “Precise Location”
  3. Restart the app

Subscription Issues

  1. Check the App Store subscription status
  2. In the app, go to Settings → Restore Purchases
  3. Verify your Apple ID
  4. Restart the app
  5. Contact support if needed

Performance Issues

  1. Close and reopen the app
  2. Restart your device
  3. Update iOS
  4. Free up device storage
  5. Remove and reinstall the app if necessary

Report a Bug

Include:

  1. Device model (e.g., iPhone 14 Pro)
  2. iOS version (Settings → General → About → iOS)
  3. Steps to reproduce
  4. What you expected
  5. What happened
  6. Screenshots if available

Email: [email protected]